ld89 Terms & Conditions

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These Terms and Conditions ("Terms") form a legal agreement between the ld89 platform ("Platform", "Site", "we") and its users ("you", "member"). By using ld89's website, mobile version, or any related services, you are considered to have fully read, understood, and agreed to these Terms.

If you disagree with any part of these Terms, please refrain from using the platform. These Terms must be read together with the related Privacy Policy, Responsible Gaming guidelines, and Bonus Terms.

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The following conditions must be met to open an account and use services on the ld89 platform:

• You must be at least 21 years of age ("for persons aged 21 and above only").
• You must be a natural person — registration on behalf of any corporate or institutional entity is not permitted.
• Each person may hold only one account; opening multiple accounts from the same device, IP address, or payment method is prohibited.
• All information provided at registration must be truthful, complete, and your own.

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3.1 Registration Process

To create a valid account on ld89, you must provide accurate personal information, an active mobile number, and a secure password. Once registration is complete, you will be considered to have entered into an agreement with us.

3.2 Identity Verification (KYC)

ld89 may request proof of identity, proof of address, and proof of payment method at any time for account verification. Failure to provide this information may result in the account being temporarily restricted. ld89 reserves the right to withhold withdrawals until the verification process is complete.

3.3 Account Security

Keeping your login credentials confidential is entirely your responsibility. Any unauthorised access to your account must be reported to the ld89 support team immediately. ld89 is not liable for any loss arising from third-party access.

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4.1 Deposit Rules

The following payment methods are currently accepted for deposits on ld89: bKash, Nagad, Rocket (Dutch-Bangla Bank mobile wallet), and Upay. The minimum deposit amount for each method is ৳200.

All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts are prohibited. If such a transaction is detected, it will be cancelled and the account may be placed under investigation.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes. However, in some cases the verification process may require additional time.

• Withdrawals can only be made to the same payment method used for the deposit.
• The withdrawal process may be restricted if account verification is not complete.
• In the case of suspicious activity, ld89 reserves the right to suspend withdrawals and conduct an investigation.
• Winnings from bonuses may not be withdrawable if the related bonus wagering conditions have not been met.

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5.1 Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 gives a ৳2,000 bonus for a total balance of ৳3,000; depositing ৳12,000 means the maximum ৳10,000 bonus applies, for a total balance of ৳22,000.

5.2 Wagering Requirements

Bonus funds must meet a 20x wagering requirement before withdrawal. Wagering is calculated on the bonus amount only — not on the deposit amount. Example: ৳2,000 bonus × 20 = ৳40,000 must be wagered before bonus winnings can be withdrawn.

5.3 General Bonus Rules

• Each bonus offer has a specific validity period; unused bonuses will be cancelled once the period expires.
• Multiple bonuses cannot be used simultaneously unless specifically stated.
• If bonus abuse is found, ld89 reserves the right to cancel the bonus and close the associated account.
• ld89 reserves the right to modify, suspend, or cancel any promotional offer at any time.

5.4 VIP Program

ld89's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback applies at each tier: up to 0.4% for Bronze, up to 0.8% for Silver, up to 1.1% for Gold, and up to 1.5% for Platinum. Advancement to a higher tier is determined by the member's gaming activity. Full details of VIP benefits can be found on the ld89 Casino page.

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All gaming activity on ld89 is governed by the following rules:

6.1 Fair Play Policy

All games on ld89 operate on the basis of Fair Play. Game outcomes are determined by a Random Number Generator (RNG), which is independently tested. Any attempt to influence game results or exploit software errors is strictly prohibited.

6.2 Technical Issues

If a technical issue occurs during a game or transaction, ld89 reserves the right to void the relevant round and return the wagered amount. Incorrect winnings displayed due to software errors will not be honoured.

6.3 Live Games & Sports Betting

Additional rules may apply to live casino and sports markets, as outlined in the guidelines for each specific section. In sports betting, game outcomes depend on the official result of the relevant match.

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The following activities are strictly prohibited on the ld89 platform:

• Money laundering or transacting with funds of illegal origin.
• Gaming using automated bots, scripts, or artificial software.
• Bonus abuse or claiming promotional benefits through multiple accounts.
• Gambling with credit cards or borrowed funds.
• Cheating other players or attempting to manipulate game results.
• Deliberately exploiting any game vulnerability or bug.
• Gaming in the name of or on behalf of a third party.
• Rude or abusive behaviour toward platform staff.

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8.1 At ld89's Initiative

ld89 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Suspicion or evidence of a breach of any provision of these Terms.
• Suspicion of fraud, forgery, or money laundering.
• Registration using false or incomplete information.
• Long-term account inactivity (where applicable).
• Direction from a legal or regulatory authority.

8.2 At the Member's Initiative

You may request account closure at any time by contacting the ld89 support team. Before closing the account, all outstanding wagering requirements must be met and payment settlement must be confirmed.

For details on self-exclusion or responsible gaming, please visit our Responsible Gaming page.

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ld89 takes the protection of your personal information very seriously. We use SSL encryption technology to keep all data transmissions secure. Our detailed policy on data collection, use, and protection is set out in our separate Privacy Policy, which forms an integral part of these Terms.

For the purpose of providing services, we may share necessary information with third-party payment processors. However, your information will never be sold to unauthorised third parties for advertising or marketing purposes.

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ld89 accepts no liability for the following:

• Financial losses incurred through gaming activity — this is an entertainment platform and no guarantee is given regarding the outcome of any service.
• Disruption caused by internet disconnection or technical failure.
• Loss resulting from unauthorised access to an account by a third party, where the member has not maintained adequate security.
• Service disruption due to force majeure.
• Processing delays by any specific payment method that are outside third-party control.

ld89's maximum liability shall in no circumstances extend beyond the amount you deposited in the relevant transaction.

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11.1 Complaint Submission Process

If you have a dispute or complaint, please first contact the ld89 customer support team directly. Our support team is available 7 days a week, 24 hours a day via live chat and at [email protected] in both Bengali and English.

11.2 Internal Resolution

Upon receiving a complaint, ld89 will conduct an investigation within a reasonable time and provide a written response. The relevant account or transaction may be temporarily suspended while the dispute is under investigation.

11.3 Final Decision

On matters of game results and technical decisions, the decision of ld89 management is final and binding on all parties.