Privacy Policy — ld89 Protects Your Information

By using the ld89 platform, you agree to the terms described in this privacy policy. This policy applies to users in Bangladesh and clearly defines your rights and our responsibilities.

This policy applies only to the ld89 platform. We are not responsible for the privacy policies of third-party websites or services.

1. Purpose and Scope of Data Collection

We collect certain personal information to create and manage your account on ld89. The main purpose of this collection is to provide you with a safe, fair, and personalized gaming experience. We do not collect unnecessary or excessive data.

Our core principle for data collection is — minimum data, maximum protection. Your privacy is a fundamental right to us, not a business obligation.

1.1 Types of Data Collected

Identity Information: Name, date of birth, national ID number (for age verification).
Contact Information: Mobile number, email address.
Financial Information: Mobile banking numbers (bKash, Nagad, Rocket, Upay) — for transaction processing only.
Technical Information: IP address, device type, browser details, session data.
Usage Information: Your gaming activity, transaction history, and patterns of time spent on the platform.

1.2 Methods of Data Collection

Directly during registration and account management.
During transaction and payment processing.
During customer support interactions.
Through automated technical means (cookies, log files).

2. Purposes for Using Your Data

We use collected data only for the following legitimate purposes:

Account Management and Verification: Confirming your identity and keeping your account secure.
Transaction Processing: Safely completing deposit and withdrawal requests.
Customer Support: Helping resolve your questions and issues.
Platform Improvement: Analyzing your usage patterns to improve service quality.
Security: Preventing fraud, money laundering, and other illegal activities.
Responsible Gaming: Monitoring user gaming behavior and providing support when needed.
Legal Compliance: Complying with applicable laws and regulations.

3. Data Protection and Security Measures

ld89 has put in place industry-standard technical and organizational measures to protect your data. The key components of our security framework are described below.

3.1 Technical Protection

SSL Encryption: All data sent to and received from our platform is secured with SSL/TLS encryption.
Data Encryption: Stored sensitive data (such as payment information) is kept in an encrypted state.
Firewall and Intrusion Detection: Multiple layers of security are in place to prevent unauthorized access.
Secure Payment Gateway: Connections with bKash, Nagad, Rocket, and Upay are handled through encrypted channels.
Two-Factor Authentication: An additional verification option for account security.

3.2 Organizational Protection

Regular data protection training for staff.
Minimum necessary access policy — only authorized staff can access sensitive data.
Regular security audits and assessments.
A rapid response plan for data breach incidents.

Important: ld89 will never ask for your password, PIN, or full payment details via email or phone. Any such request is fraudulent.

4. Data Disclosure and Third Parties

ld89 does not sell or rent your personal information to third parties. However, limited disclosure may be necessary in certain situations:

4.1 Authorized Third Parties

Payment Processors: bKash, Nagad, Rocket, and Upay — to complete transactions.
Game Software Providers: Minimum data necessary to deliver gaming services.
Technology Service Providers: Trusted partners who assist in operating the platform.
Fraud Prevention Services: Verification services required to ensure security.

All such third parties are contractually bound to keep your data confidential and use it only for the specified purpose.

4.2 Disclosure Under Legal Obligation

We may be required to disclose data under applicable Bangladesh law, court orders, or valid requests from government authorities. In such cases, we will provide only the minimum necessary information.

5. Cookies and Tracking Technologies

The ld89 platform uses cookies and similar technologies. These help improve your experience and ensure the platform functions correctly.

5.1 Types of Cookies

Essential Cookies: Required for the platform's basic functionality. The site cannot work properly without them.
Functional Cookies: Help remember your preferences and settings.
Analytics Cookies: Used to understand how the site is used — completely anonymously.
Security Cookies: Used to detect and prevent fraudulent activity.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some platform features from working.

6. Data Retention Period

We retain your data for as long as it is necessary or legally required. General guidelines are as follows:

Account Data: For the duration the account is active, and for the legally required period after it is closed.
Transaction Data: For the period required by financial record-keeping legal obligations.
Customer Support Communications: For the period needed to resolve disputes.
Technical Logs: Short-term retention for security purposes.

Once the retention period ends, data is securely deleted or anonymized.

7. Your Rights

As an ld89 user, you have the following rights:

7.1 Right of Access

You can request to view the data we hold about you at any time. We will provide it within a reasonable timeframe.

7.2 Right to Rectification

If any of your data is inaccurate or incomplete, you can request a correction. After verifying your identity, we will make the correction promptly.

7.3 Right to Erasure

In certain circumstances, you can request that your data be deleted. However, where legal obligations exist, it may not be possible to delete all data.

7.4 Right to Object to Processing

You can object to certain types of data processing, particularly where data is used for marketing purposes.

7.5 How to Exercise Your Rights

8. Protection of Minors

ld89 is strictly for adults (aged 21 and above). We do not knowingly collect personal information from minors.

If we become aware that a minor is using our platform, the relevant account will be closed immediately and any collected data will be securely deleted. Age verification is an integral part of our registration process.

9. International Data Transfers

Some data may be transferred internationally during the operation of the ld89 platform, such as through global servers or cloud services. In such cases, we ensure that:

The receiving country or organization provides adequate data protection.
Data protection standards are included in the transfer agreement.
Transferred data is secured with encryption.

10. Policy Changes and Updates

We may update this privacy policy from time to time. For any significant changes:

The date of the change will be clearly noted at the top of this page.
You will be notified by email of significant changes.
Continuing to use the platform after a change means you accept the updated policy.

We recommend reviewing this policy regularly. Previous versions are available on request.

11. Responsible Gaming and Data Protection

ld89 sees responsible gaming as closely linked to its privacy policy. Data related to your gaming behavior:

Is monitored for your protection, not for marketing.
Support is provided if potentially problematic gaming behavior is identified.
Requests for self-exclusion or limit-setting are respected and acted upon.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us directly. Our privacy team will handle your request promptly and confidentially.

ld89 believes that transparency and accountability are the foundation of a trustworthy platform. Every concern you raise matters to us.

ld89 Privacy Policy